Monday, January 7, 2013

SUPPORT NOTES: Security Scans and tools

http://answers.microsoft.com/en-us/profile/022c5ded-2afc-4a6a-a8a2-3f595b476368

No one program can be relied upon to detect and remove all malware. Added that often easyto detect malware is often accompanied by a much harder to detect and remove payload. Soits better to be overly thorough now than to pay the high price later. Check with these to anextreme overkill point and then run the cleanup only when you are very sure the system is clean.These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run them in regular Windows when you can.TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMINit will show any infections in the report after running - if it will not run change the name fromtdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should notcheck with the other methods below.http://support.kaspersky.com/viruses/solutions?qid=208280684Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.(If Rootkits run UnHackMe)Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMINMalwarebytes - freehttp://www.malwarebytes.org/products/malwarebytes_freeSuperAntiSpyware Portable Scanner - Freehttp://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGERun the Microsoft Malicious Removal Tool Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.You should be getting this tool and its updates via Windows Updates - if needed you candownload it here.Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN(Then run MRT as above.)Microsoft Malicious Removal Tool - 32 bithttp://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious Removal Tool - 64 bithttp://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure it is all gone. Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMINPrevx - Home - Free - small, fast, exceptional CLOUD protection, works with othersecurity programs. This is a scanner only, VERY EFFECTIVE, if it finds something come backhere or use Google to see how to remove. http://www.prevx.com/   <-- informationhttp://info.prevx.com/downloadcsi.asp  <-- downloadPCmag - Prevx - Editor's Choicehttp://www.pcmag.com/article2/0,2817,2346862,00.aspTry the trial version of Hitman Pro :Hitman Pro is a second opinion scanner, designed to rescue your computer from malware(viruses, trojans, rootkits, etc.) that have infected your computer despite all the securitymeasures you have taken (such as anti virus software, firewalls, etc.).http://www.surfright.nl/en/hitmanpro--------------------------------------------------------If needed here are some online free scanners to help http://www.eset.com/onlinescan/-----------------------------------Original version is now replaced by the Microsoft Safety Scannerhttp://onecare.live.com/site/en-us/default.htmMicrosoft Safety Scannerhttp://www.microsoft.com/security/scanner/en-us/default.aspx----------------------------------http://www.kaspersky.com/virusscannerOther Free online scanshttp://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1--------------------------------------------------------After removing any malware :Also do these to cleanup general corruption and repair/replace damaged/missingsystem files. Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMINEnter this at the prompt - sfc /scannowHow to Repair Windows 7 System Files with System File Checkerhttp://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.htmlHow to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) programgenerates in Windows Vista cbs.loghttp://support.microsoft.com/kb/928228Also run CheckDisk so we can rule out corruption as much as possible.How to Run Disk Check in Windows 7http://www.sevenforums.com/tutorials/433-disk-check.html-----------------------------------------------------------------------If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/======================================If needed AFTER you are sure the machine is clean of all malware. (DO NOT USE IF MALWARE IS STILL PRESENT.)How to Do a Repair Install to Fix Windows 7http://www.sevenforums.com/tutorials/3413-repair-install.html=======================================For extreme cases :Norton Power Eraser - Eliminates deeply embedded and difficult to remove crimeware that traditional virus scanning doesn't always detect. Because the Norton Power Eraser uses aggressive methods to detect these threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully, and only after you have exhausted other options. http://us.norton.com/support/DIY/index.jsp================================If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.Hope this h

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